Email etiquette

Course Description

The average employee spends a lot of time reading and responding to emails each day, yet plenty of professionals still do not know how to use email well. People end up making embarrassing mistakes that could be detrimental in a professional interaction.

Course objective

Identify ways to improve on email etiquette and uphold professionalism.


  • 1.1. Punctuation and Grammar
  • 1.2. Formatting Emails
  • 1.3. Greetings and signatures
  • 1.4. Replies and forwarding
  • 1.5. Email attachments
  • 1.6. Follow-ups
  • 1.7. Dos and Don’ts of emails