Communication skills

Course Description

It sounds so simple: say what you mean. But all too often, what we try to communicate gets lost in translation despite our best intentions. We say one thing, the other person hears something else, and misunderstandings, frustration, and conflicts ensue. Fortunately, you can learn how to communicate more clearly and effectively to connect with others, build trust and respect, and feel heard and understood. Effective communication is the glue that helps you deepen your connections to others and improve teamwork, decision making, and problem solving. It enables you to communicate even negative or difficult messages without creating conflict or destroying trust.

Course objective

To empower participants to articulate their thoughts through powerful and confident communication.


  • 1.1. Benchmarks of good communication
  • 1.2. Listening
  • 1.3. How we communicate
  • 1.4. Communication preferences
  • 1.5. Communicating: Generation gap
  • 1.6. Questioning
  • 1.7. Persuasion
  • 1.8. Communicate with confidence