What is the most important thing you can do to improve relationships with your customers? The answer is as obvious as it is overlooked: Improve customer service. No matter how great your product is or how talented your staff are, one of the things that customers are most likely to remember is the direct interaction they have with your organization. Bottom line, your customer service team is often the face of your organization, and customers’ experiences will be defined by quality of the support they receive.
To understand more ways of improving customer service so that the customers do the advertising for you.