Cross-Cultural Communication

Course Description

The global market means that many organizations now have offices, affiliates, suppliers, call centers, clients and customers in a wide range of countries and cultures. Employees at different levels are expected to have good skills in cross-cultural working as in any other key competencies. Understanding cross-cultural communication is important for any organization that has a diverse workforce.

Course objective

To understand the complexity of culture and the implications of cultural misunderstanding.


  • 1.1. Understanding culture
  • 1.2. What do I know about you
  • 1.3. Measuring cultural differences
  • 1.4. Cultural barriers in communication
  • 1.5. Conflict in a multi-cultural team
  • 1.6. Cultural Adjustments